Frequently Asked Questions
Everything you need to know about bringing artisanal quality into your home.
What is the typical shipping timeframe for handcrafted items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping usually takes 5-7 business days, while custom-made artisanal pieces may require additional lead time as specified on the product page.
How do you ensure the quality of your home goods?
At The Artisans Bottega, we partner exclusively with master craftsmen who use premium, sustainable materials. Every item undergoes a rigorous quality inspection to ensure it meets our high standards for durability and aesthetic excellence.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original, unused condition. Please note that personalized or custom-commissioned pieces are final sale unless they arrive damaged or defective.
Do you offer international shipping?
Yes, we ship our artisanal collections worldwide. International shipping rates and delivery times vary by destination and are calculated automatically at checkout.
Are the materials used in your products eco-friendly?
Sustainability is at the heart of our mission. We prioritize natural, recycled, and ethically sourced materials, such as FSC-certified wood and organic textiles, to minimize our environmental footprint.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our workshop, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.